Privacy Policy

Effective Date: July 21, 2025

1. Introduction

Welcome to Jaza Africa (“we,” “us,” “our”), an ICT-driven provider of bulk communications services including SMS, WhatsApp, USSD, airtime distribution, APIs, and web development across Africa, with a primary focus in Kenya (jazaafrica.com). We value your privacy and are committed to protecting the personal information you share with us.

2. Information We Collect

a. Information You Provide Directly

• Account and Registration Data: When you register for our platform (e.g., API access), we collect name, company name, email address, phone number, billing details.
• Usage Instructions: Data such as message templates, phone numbers, and recipient lists necessary to deliver bulk SMS, WhatsApp, airtime, or USSD services (Bulk SMS, Bulk Airtime, Bulk WhatsApp).

b. Automatically Collected Data

• Technical Data: IP addresses, device types, browser details, operating system, API usage logs, timestamps, and error logs.
• Transaction & Service Logs: History of messages sent, delivery status, bounced messages, and analytics.

c. Third-Party Data

• Payment Information: If you top up airtime via third-party payment processors, we may receive masked transaction details through our integrated billing partners.
• Verification Services: Minimal data from identity validation services may be used during account setup.

3. How We Use Your Information

• Service Delivery: To send bulk SMS, WhatsApp messages, airtime distribution and USSD interactions as instructed via our platform/API.
• Account Management: To create and manage your account, billing, support, and customer communications.
• Security & Compliance: To monitor usage, detect fraud or abuse, and comply with legal and telecom regulatory obligations.
• Improvement & Analytics: To analyze service usage, measure performance, and improve features like customizable sender IDs, scheduling features, and API availability (jazaafrica.online, Bulk SMS, Bulk Airtime, About Us).
• Marketing (Optional): If you opt in, we may send informational, promotional emails or newsletters. You may unsubscribe any time via our email footer.

4. Information Sharing

• Service Delivery Partners: We share relevant data with telecom operators, WhatsApp Business infrastructure, and airtime providers for message delivery and airtime transactions.
• Third-Party Processors: We share payment-related data with financial service providers under secure agreements.
• Legal Requirements: We may disclose data to comply with law, enforce policies, or protect rights, property, or safety.
• Business Transfers: If we are merged, acquired, or reorganized, customer data may be part of the transferred assets, with protection maintained.

5. Data Security

We use industry-standard measures such as encryption (in transit and at rest), secure servers, and access controls. Our development practices include rigorous testing to ensure error-free code and minimal downtime (jazaafrica.com, About Us).

6. Data Retention

We retain personal data only as long as necessary to:

• Provide ongoing service functionality
• Fulfill legal, tax, and accounting obligations
• Resolve disputes and enforce agreements

After this, data is securely deleted or anonymized.

7. Your Rights

Depending on your local jurisdiction, you may have rights to:

• Access the personal data we hold about you
• Correct inaccuracies
• Delete or export your data
• Restrict or object to processing
• Withdraw consent for marketing

Please contact us via info@jazaafrica.com to exercise any rights.

8. Cookies & Tracking

We use cookies and similar technologies to:

• Maintain login sessions
• Analyze website use
• Provide customized user experiences

You can disable cookies through your browser but note that some features may be limited.

9. Children’s Privacy

Our services are intended for business and organizational use only and are not directed to children under 16. We do not knowingly collect personal data from minors.

10. International Data Transfers

Data may be stored or processed in servers located in Kenya or other supported regions. When you use the platform internationally, by registering you consent to cross-border data transfers.

11. Changes to the Policy

We may update the Privacy Policy to reflect changes in law, business, or service features. We’ll notify you via email or site notice. Continued use after changes indicates acceptance.

12. Contact Us

For questions, requests, or concerns, reach out to:

• Email: info@jazaafrica.com
• Phone: +254 746 711 476, +254 784 302 323, +254 722 237 509, +254 702 906 161
• Address: Kikinga House Annex, Biashara Street, Kiambu Town (Opposite Level 5 Hospital)